Delivery & Returns

We do everything possible for you to get your items as quickly as possible. But since we use a third party carrier, there will occasionally be circumstances that are out of our control that may affect your delivery time.

Orders are generally dispatched via Royal Mail and take between 3-5 working days in the UK.  International deliveries take between 5-10 working days.  Larger orders are sent via a Next Day Courier Р(Unfortunately next day service may not be available in certain locations).

If your order is placed before 1pm it will be eligible for same day dispatch, otherwise it will be sent the following day.

Delivery & Returns

If you are unhappy with your purchase for any reason, you can return it to the below address within 14 days of your delivery in perfect condition complete with original packaging. We will be happy to refund the original price of the item or send you an exchange. This does not affect your statutory rights. We regret that postage, packing and insurance are direct costs and cannot be refunded.

We strongly advise that a proof of postage receipt should be obtained when returning your order. You are responsible for the item until we receive it at our warehouse.

Should goods be damaged or faulty please contact us via info@anagranimals.com  

Please include your order details and send returns to: Anagranimals Returns, 13 Grove Park Road, London SE9 4NP

 

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