FAQs

Anagranimals is a family business and was founded in the summer of 2012.
Anagranimals HQ is based in London, England.
We do not have a physical retail space but sell all our products online and via certain third party retailers.
All orders are dispatched within 24 hours (excluding weekends and public holidays). Occasionally, there may be delays that are outside of our control. You will be notified of any exceptional delays by email.
Yes! We accept orders from all over the world. You can select your country during the checkout process. If for some reason your country should not appear, please contact us at info@Anagranimals.com
Delivery within the UK (excluding the Channel Islands) is charged at a flat rate of £4.99 for toy orders and is free for book orders.  Delivery within the EU (including the Channel Islands but excluding the UK) is charged at a flat rate of £9.99 for toy orders and £2.99 for book orders.   International shipping charges outside the EU are calculated by reference to the weight and dimensions of the product(s).  Please contacts us at info@anagranimals.com for further details.
Orders are generally dispatched via Royal Mail and take between 3-5 working days in the UK.  International deliveries take between 5-10 working days.  Larger orders are sent via courier.  If you placed your order more than 10 days ago and you still have not received delivery please contact us so we can investigate this for you. For any enquiries on your order, please contact info@anagranimals.com.
We accept payment through PayPal. You can pay securely by credit or debit card and it is not necessary to have a PayPal account.
Our prices are set in British Pounds Sterling. If you are ordering from a country that uses a different currency, the price will be converted using the current PayPal exchange rate applicable at the time of payment.
You will normally be charged in your local currency or the currency that you have set your PayPal account to.
The exchange rate is determined by PayPal twice a day and can be checked on their site.
We want you to be entirely satisfied with your purchase. If for any reason this is not the case, we will gladly exchange or refund your purchase according to our Delivery & Returns Policy and our Terms & Conditions.
All our Anagranimals plush toys are safety tested and conform to EU safety (EN71) and Toy Safety Directive requirements.  The specific tests that our plush toys undergo during the design and production phases include:
  • Seam pull and tension strength
  • Small parts and ball sizes
  • Cord lengths
  • Sharp edges and sharp points
  • Flammability check
  • Lead and heavy metals check

To maintain the look and feel of your Anagranimal, we recommend only surface cleaning our products.

To surface clean your Anagranimal:

  1. Rub the surface of the Anagranimal lightly with a damp cloth to clean off any dust, food crumbs, pet hair, etc.
  2. Gently brush the Anagranimal’s fur to fluff any flattened fabric.

For extra care,

  1. Use a tiny dot of soap on a damp cloth and gently rub the affected area.
  2. Clean the slightly soaped surface with a fresh damp cloth.

Don’t see what you’re looking for? Drop us an email at info@anagranimals.com for answers to individual questions.

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